If your EV charger has dropped offline, or you have changed your WiFi details or router, please view the video below showing how to reconnect your charger to the WiFi before contacting support.
If you are unable to see your charger within the ev.energy app, this could be due to either the charger not being linked to your email address, or an incorrect email address has been used to setup the account when installed. Please raise a support ...
As our chargers are now powered by the ev.energy app, all controls are via the app rather than via a RFID card. The hardware is still inside the charger but if you then start using the RFID card, it then confuses the app if you have smart charge ...
When your car is set to Smart Charge, we optimise charging based on the availability of the cheapest and greenest energy. This is determined by considering both the lowest price of energy on your electricity tariff and the carbon intensity index. If ...