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Why did my car not charge overnight?

Some makes and models of electric vehicles are equipped with a sleep timer that puts the car into a deep sleep state to save battery. On some vehicles, this also disables the charge management system, meaning that the car then does not accept charge from the charging unit when the schedule resumes later on. 

We cannot directly control your car and as we work with many types of vehicles, but we often find that one or more simple actions are enough to avoid this.  

Check the car and any accompanying car app for any "battery save" settings or similar, you may be able to ensure it does not fall asleep. 

- plug in as late as you reasonably can (8pm is the recommended time), for example if you plug in at 4pm, but your off-peak is at midnight, this gives the car 8 hours unused, which will likely cause a sleep mode to occur
- open and close the car door before bed, this has a high success rate of waking the car up and making is a lot more likely to accept the charge as planned

if you are aware the time you plugged in was prior to 8PM, please try again but plugging in at the later time to which should resolve this issue. 
 
If you plugged in post 8PM and your vehicle did not charge, please raise a support ticket and one of our team will assist in finding the cause and providing a solution.